Customs & Imports (Non- EU)

Shipping Policy Overview for Non-EU Destinations:

 

International Shipping:

We proudly offer global shipping, catering to customers in the United Kingdom (UK) and non-European Union (EU) countries.

 

Customs Duty Overview for International Shipments:

When you receive goods from another country, you might encounter an additional charge called 'Customs Duty.' This fee is imposed by the local customs authority in the country where you're receiving the goods.

 

If your country requires Customs Duty, it's your responsibility to pay it. The specific amount and whether it applies depend on your country's rules.

 

 

Customs Duty, if applicable, is usually calculated based on the value and type of the goods you're importing. Make sure to check your country's regulations to know what to expect. If you have questions about Customs Duty, feel free to reach out to our customer support for assistance.

 

Consequences of Non-payment of Customs Duty:

In the event that you opt not to pay the customs fee, we will need to verify with the courier whether your parcel can be returned to Neart Life before proceeding with a refund for your order. It's important to note that, in certain cases, a shipping and handling fee may be deducted from your refund.

 

 

If you're uncertain about whether customs fees will apply to your order, we strongly recommend reaching out to your local customs office for more information before making a purchase with us. Clarifying these details in advance can help ensure a smoother and more transparent shopping experience.

 

Customs Clearance and Delays:

Please be aware that customs processing times vary, and delays can occur during this period.

 

Sales Tax (VAT or GST) Details:

For UK & non-EU countries, VAT or GST is not included; local regulations may require payment upon delivery.

 

Address Accuracy:

To prevent additional charges, it is crucial to provide accurate shipping details, as corrections or re-routing may incur extra fees.

 

Shipping Fees:

Our shipping fees cover transportation costs exclusively and do not encompass any customs-related charges and sales taxes (VAT or GST) for UK and non-EU countries.

 

Delivery Times:

Estimated delivery times are offered as guidelines and may vary based on the destination.

 

Customs Awareness:

Customers are encouraged to familiarize themselves with their country's customs regulations to ensure a smooth delivery process.

 

Contact Information:

For any queries or concerns related to international shipping, customs duties, or taxes, feel free to reach out to our customer support team at info@neartlife.com.

 

Policy Updates:

This shipping policy is subject to change; customers are advised to check for updates periodically.

 

*EU refers to European Union.